Fast help: the most important information at a glance

Contact

  • Online advice & service hotline: +49 (0)8771 4084367 (Mon - Fri, 10 a.m. - 12 p.m.)
  • Email: shop@triathlon.de
  • Address: triathlon.de Shop GmbH, Am alten Sägewerk 2, 84061 Ergoldsbach

shipping

Shipping costs Germany:

  • Free shipping for orders over EUR 40
  • up to 40 EUR order value: + 4.95 EUR
  • Bulky goods (e.g. bicycle): + EUR 19.95
  • Shipping is with DHL

Shipping costs EU + Switzerland

  • Free shipping for orders over EUR 100
  • up to 100 EUR order value: + 14.95 EUR
  • Bulky goods (e.g. bicycle): + EUR 19.95
  • Shipping is with DHL

All shipping information in detail > here

Cancellation / return

revocation

  • Cancellation period for goods ordered online: 14 days after receipt of the delivery by e-mail or post (see contact above)
  • Download sample withdrawal form

Return of Revoked Goods

  • The buyer is responsible for the return, no automatic return shipping label will be created
  • Return address : triathlon.de Shop GmbH, Am alten Sägewerk 2, 84061 Ergoldsbach (please enclose the cancellation form with the return for quick processing)
  • Alternatively, revoked goods can also be returned in one of our stationary shops (see menu item "Stationary shops")
  • After the goods have been received, all returns go through a defined process: checking the goods, approving them for accounting, refunding the purchase amount
  • Refunds will be made within 14 days of receipt of goods using the same payment method used to make the original payment

All information on revocation and returns in detail > here

Wrong delivery

Items are missing in the delivery

  • If multiple items have been ordered, you may receive the order in two (or more) split shipments as individual products may be shipped from different warehouse locations. A delivery note for the content of the partial delivery is enclosed with each individual delivery - please check the delivery note.
  • If a (partial) delivery is incomplete, please contact us by email: shop@triathlon.de or by telephone on our service hotline: +49 (0)8771 4084367 (Mon - Fri, 10 a.m. - 12 p.m.)

Wrong articles

  • In the case of incorrectly delivered products that do not correspond to what you ordered, please contact us by email: shop@triathlon.de or by telephone on our service hotline: +49 (0)8771 4084367 (Mon - Fri, 10 a.m. - 12 p.m.)
  • We will take care of replacing the goods as quickly as possible, you will not incur any costs for returning the wrong goods, you will receive the return receipt from us

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Stationary shops

The triathlon.de shops at a glance

Bike Fitting Partners